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Filing an XPO Delivery Accident Claim

Posted in Truck Accidents

XPO, Inc. is one of the largest providers of asset-based less-than-truckload (LTL) transportation in North America. XPO Logistics is responsible for approximately one million trucks through 80,000 carriers. If you get into an accident with an XPO delivery truck in New Mexico, an experienced truck accident attorney can guide you through the claims process.

Steps to Take Immediately After Your XPO Truck Accident

Before you initiate the claims process, there are steps you should take to protect your physical health and legal rights from the beginning. If you can, here’s what to do:

  1. Pull over in a safe place as close to the scene of the truck accident as possible.
  2. Check yourself for injuries first, then check others who were involved in the accident.
  3. Call 911 to report the XPO accident and request paramedics, if necessary.
  4. If you are not taken from the scene in an ambulance, go to the nearest hospital for a checkup.
  5. Exchange contact and insurance information with the XPO delivery driver.
  6. If there are any eyewitnesses, collect their names and contact information.
  7. When the police arrive, give them your side of the story for the record, but do not admit fault.
  8. Write down your police report number so that you can obtain a copy later.
  9. If you can, document the scene by taking photographs and videos before you leave.
  10. Follow your doctor’s treatment plan while you recover from your injuries.

The steps to take can vary based on the specific circumstances of your truck accident. In general, however, these basic actions can ensure that you receive the medical care you need and help you build a stronger claim.

Gather Evidence and Documentation

When you are ready to begin the insurance claims process, start by gathering all relevant documents. This may include a copy of your police report, your medical records, evidence of any losses you suffered and property damage repair estimates. Having this information readily available can make it easier to answer questions that will be asked by XPO’s representatives.

Report the Truck Accident to XPO Logistics


At the scene of your accident, the XPO delivery driver should give you the information you need to file a claim with the company’s insurance provider. If not, you can contact XPO’s Help Center by calling 1-800-755-2728 to report the crash and file a claim. After you submit your claim, you will be contacted by someone known as the insurance claims adjuster. This is a representative of the insurance company that has been assigned to evaluate your claim.

Be Careful During Conversations With an Insurance Adjuster

Insurance claims adjusters are trained to sound friendly and trustworthy. However, their goal is always to save the insurance company as much money as possible on claim payouts. Be careful when speaking to the insurance adjuster about your accident, injuries and losses. Keep your answers to questions as short as possible. If you are asked to consent to a recorded statement, politely decline and explain that you or your lawyer will submit a written statement later instead.

Contact a Delivery Truck Accident Attorney for Assistance

XPO can be held liable, or legally and financially responsible, for most accidents involving its trucks or drivers. If there is evidence that the delivery driver was negligent, such as speeding, distracted driving or traffic violations, this can allow a victim to hold XPO accountable for the crash.

Unfortunately, going up against this major logistics company is not always easy. If you encounter challenges during your claim, such as an inadequate initial settlement offer or a rejected claim, contact an New Mexico XPO delivery truck accident lawyer at The Fine Law Firm for legal assistance. We do not charge any legal fees unless we win the case.

Our lawyers can take over your claim and communicate with an insurance company on your behalf. You can trust us to negotiate aggressively for maximum financial compensation for your losses, even if this means taking your case to court in New Mexico. Contact us at (505) 889-3463 today for a free consultation.