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Filing a UPS Delivery Accident Claim

Posted in Truck Accidents

With tens of thousands of delivery trucks operating in the United States, it is almost impossible not to encounter a United Parcel Service (UPS) vehicle at some point in New Mexico. If your encounter involves a vehicle collision, you may be eligible for financial compensation from UPS. Learn how to file a UPS delivery accident claim in New Mexico and when it may be necessary to hire a truck accident attorney to represent you.

Take the Right Steps After the Crash

First, there are certain steps you should take after the accident to preserve your physical safety and lay the groundwork for a personal injury claim. These steps include:

  • Reporting the UPS accident to the police.
  • Exchanging information with the UPS delivery driver.
  • Taking photographs at the scene of the crash.
  • Gathering eyewitness names and contact information.
  • Seeking immediate medical attention for your injuries.

These actions can help you build a foundation for your insurance claim or a personal injury lawsuit against UPS.

Gather Evidence

Then, you should prepare for the claims process by gathering all of the evidence, documents, information and records that you can about the UPS truck accident. This includes a copy of the police report and your medical records.

During your insurance claim, someone known as the insurance claims adjuster will ask you questions about your accident and injuries. Having as much information as possible prepared ahead of time can make the process easier.

Report the Crash to the United Parcel Service

Report your accident directly to the United Parcel Service without delay. The UPS driver should give you the correct contact information at the scene of the accident. If not, you can report a truck accident to UPS by calling their customer service number at 1-800-742-5877. UPS has a department dedicated to handling automobile accidents involving its delivery vehicles.

File an Insurance Claim With UPS

As someone who was injured or suffered property damage in an accident involving a UPS delivery vehicle, you may be entitled to financial compensation from the company. UPS has an insurance policy through Liberty Mutual that you can use to pay for your medical bills, property repairs and other losses.


A representative from UPS’s insurance company should contact you shortly after the accident to begin the claims process. They will assign someone known as an insurance claims adjuster to investigate your claim. It is important not to trust this person, even if they sound friendly. Do not admit fault for the accident or discuss your injuries in detail until you have seen a doctor.

Do not agree to give the insurance adjuster a recorded statement, as this is something that could be used against you later. If you are offered a settlement for your losses, wait to accept it until you have spoken to an attorney. If you do not feel comfortable communicating with the insurance adjuster on your own, contact an attorney to take over your claim for you.

Consult With a UPS Delivery Accident Lawyer

An experienced UPS delivery accident attorney in New Mexico can guide you through the recovery process from beginning to end. Your lawyer can negotiate with Liberty Mutual for a settlement that is fair based on the extent of your losses. If necessary, your attorney can take your accident case to trial in pursuit of maximum compensation. A lawyer will make sure you have everything that you need during this difficult time while fighting for justice on your behalf. Call The Fine Law Firm today at (505) 889-3463 for more information.